Deployment & service
Managed towers. Connected operations. Ongoing support.
Hardware
Location overview
- Pole or mast with weather-rated enclosure
- Fixed and PTZ IP cameras
- Local recorder with on-site storage
- Network backhaul (fiber, wireless or cellular, per site)
- Grid or solar power with battery backup, per site
Towers use commercially available third-party hardware selected per site. Trak does not manufacture tower or camera hardware.
Resilience: local recording
Each tower is specified to record locally. If the network link drops, recording continues on site and footage can be retrieved once the link returns; tower health shows the outage in the meantime.
Onboarding
From survey to daily briefings
- Discovery: goals, departments and priority corridors.
- Site survey and placement plan.
- Installation, network and camera configuration.
- Platform tenant setup: users, roles, camera assignments, weather provider.
- Training for each role; privacy and public-publishing policy agreed.
- Go-live, then ongoing monitoring and support.
Managed service
What is included
- Site survey and tower placement plan
- Installation, configuration and network setup
- Health monitoring and preventive maintenance
- Platform hosting, updates and backups
- User onboarding and role setup for each department
- Ongoing support with in-app tickets
Support
Users open support tickets inside the platform; platform administrators see diagnostics (job queue, media, configuration status) to resolve issues quickly.